How do I report an issue with the app?
Yes. If you click on your initials on the app [...]
Do I need to have technical knowledge to use the app?
No, we have made OptusHomes with every person in mind. [...]
What are Community messages?
A community is a group of properties set up by [...]
Can I see all the previous reports / messages I have sent?
By clicking on ‘Access All My Messages’ on the app [...]
When reporting Antisocial behaviour is it possible to attach evidence to the report.
Yes. We allow for three pictures or videos to be [...]
Can I send a repair request for an issue that is outside the property?
Yes. We have made it easy for you to select [...]
Can I send feedback to the App Developers?
Of course. We value any feedback we receive, in order [...]
What happens if I move to another property with a different Landlord that uses Empient.
Your new Landlord will send you a link for you [...]
Can I ask my Landlord questions that don’t require a meeting for?
Yes. In the CHAT/MEET section of the app there is [...]
Can I express the urgency of the repair needed?
Yes. There is an option in the app to report [...]