Skip to content
OptusApp Logo
  • Landlords
  • Tenants
  • About
  • Contact
  • News & Events

FAQs

Home/FAQs/

How do I report an issue with the app?

Yes. If you click on your initials on the app [...]

By admin|2020-12-18T12:03:26+00:00December 18th, 2020|How Do I|Comments Off on How do I report an issue with the app?
Read More

Do I need to have technical knowledge to use the app?

No, we have made OptusHomes with every person in mind. [...]

By admin|2022-02-24T16:10:11+00:00December 18th, 2020|About EMPIENT|Comments Off on Do I need to have technical knowledge to use the app?
Read More

What are Community messages?

A community is a group of properties set up by [...]

By admin|2020-12-18T11:57:11+00:00December 18th, 2020|About EMPIENT|Comments Off on What are Community messages?
Read More

Can I see all the previous reports / messages I have sent?

By clicking on ‘Access All My Messages’ on the app [...]

By admin|2020-12-18T11:56:44+00:00December 18th, 2020|Can I|Comments Off on Can I see all the previous reports / messages I have sent?
Read More

When reporting Antisocial behaviour is it possible to attach evidence to the report.

Yes. We allow for three pictures or videos to be [...]

By admin|2020-12-18T11:56:11+00:00December 18th, 2020|About EMPIENT|Comments Off on When reporting Antisocial behaviour is it possible to attach evidence to the report.
Read More

Can I send a repair request for an issue that is outside the property?

Yes. We have made it easy for you to select [...]

By admin|2020-12-18T11:55:43+00:00December 18th, 2020|Can I|Comments Off on Can I send a repair request for an issue that is outside the property?
Read More

Can I send feedback to the App Developers?

Of course. We value any feedback we receive, in order [...]

By admin|2022-02-24T16:15:07+00:00December 18th, 2020|Can I|Comments Off on Can I send feedback to the App Developers?
Read More

What happens if I move to another property with a different Landlord that uses Empient.

Your new Landlord will send you a link for you [...]

By admin|2020-12-18T11:54:50+00:00December 18th, 2020|About EMPIENT|Comments Off on What happens if I move to another property with a different Landlord that uses Empient.
Read More

Can I ask my Landlord questions that don’t require a meeting for?

Yes. In the CHAT/MEET section of the app there is [...]

By admin|2020-12-18T11:54:20+00:00December 18th, 2020|Can I|Comments Off on Can I ask my Landlord questions that don’t require a meeting for?
Read More

Can I express the urgency of the repair needed?

Yes. There is an option in the app to report [...]

By admin|2020-12-18T11:53:56+00:00December 18th, 2020|Can I|Comments Off on Can I express the urgency of the repair needed?
Read More
12Next
Copyright 2022 Optus Homes | All Rights Reserved
Optus Homes Ltd (T/A OptusApp) is a company registered in England and Wales with Company Number 12429269. VAT no. 353777075.
Optus Homes is a G-Cloud 13 listed supplier.
Modern Slavery Statement | Privacy Policy | User Licensing Agreement
Page load link