Tenant App Privacy Policy

This version effective from 1 May 2021.

OPTUS HOMES values your trust, particularly when it comes to your personal data.

This policy explains what data, including personal data, we collect from and about you when you use:

  • The Optus Tenant App mobile application software provided by Optus (the App) on behalf of the person or company with whom you have a tenancy agreement (the Landlord). 
  • Any of the services accessible through the App (Services).

We appreciate there’s a lot of detail, but it’s important that you read this policy to ensure you’re fully informed about how we use your personal data and your rights.

We may need to make changes to this policy occasionally, to reflect any changes to our services or legal requirements. We’ll notify you of any important changes via the App or by email before they take effect.

If you’ve got any questions about this policy, please email us at info@optus-homes.com

Who we are

We are Optus Homes Ltd, a limited company registered in England and Wales under company number 12429269. Our registered address is 56 Ashleigh Avenue, Egham, England, TW20 8LA.

Under UK data protection law, we are acting as a ‘processor’ of your personal data on behalf of your Landlord, who will be acting as a ‘controller’ of your personal data.

The personal data we collect

When we talk about ‘personal data’, we mean any data that identifies or can be used to identify you. This doesn’t include data where your identity has been removed (anonymous data). The types of personal data collected by and about you through our Website and App include:

Biographic data: When you first use the app, you may be asked for information such as your first and last name, month and year of birth, gender, profile image (optional) and email address.

Contact data: We ask you for your name and email address when signing up to use the App

Survey data: When you use the App, you may be asked to complete questionnaires or surveys related to the Services by us, or by your Landlord

Communications data: This includes any emails that you send to us and the information you communicate to, and receive from, your Landlord whilst using the Services

Transactions data: We don’t store or have any access to your credit or debit card details when you use the App to carry out any transactions using the Services, however we can see details of your transactions

Technical data: Our App uses cookies (see below) which collect the IP address assigned to you or someone who provides you with Internet access (although this is anonymised at the earliest possible opportunity), information about your device (including type, operating system, browser, resolution and time zone setting), which country you’re based in, and how you interacted with the content on our App and the Services

Where we get your personal data from

As long as you are using our App or the Services, we will only collect your personal data from you, or your Landlord.

What we use your personal data for

This section is really important as it explains what we’ll use your personal data for, and the legal grounds relied on by us for those purposes.

Under UK and EU data protection law there are six legal grounds that we may rely upon, the most relevant being where:

  • you’ve given your consent to us using your personal data for specific purposes
  • use of your personal data