No other device – PC, laptop, or tablet – has a consumer penetration level anywhere close to the smartphone. Consumers expect to access key services 24/7 — and with the Optus Homes app will have the power to manage their home rental account.
Consumers know what a good app and great customer service looks like. They are used to it with taxi hire, food delivery and even opening a bank account. They want fast convenient solutions that save time and minimise stress. They want all relevant information available in one place and easily accessible. It’s got to be intuitive and with great design.
Optus Homes will let tenants view their home rental statement and make payments. Open Banking features will help tenants to better manage if they are struggling to meet rent payments.
Reporting repairs and booking appointments will be easy with 24/7 access. Welcome packs for new builds – including home utilities and local services – can all be included as in-app features. And each interaction will generate valuable data for landlords – giving actionable insights.
Think of what services you would expect from any modern and intuitive app — on-the-fly language translation, voice-to-text, a geo-location service..? Now just imagine offering all of those services to your tenants, plus imaginative integration of social media for 2-way community messaging. If you want to communicate with residents of just one estate, or one floor of a tower block – our “Voice of Community” feature will allow outbound (or inbound) messages to your target audience
Integration to intelligent speakers like Amazon Echo and Google Home will help adoption by elderly and the less tech savvy. Survey feedback after each visit will generate relevant insights and help landlords to manage staff or 3rd party service providers.
- Drive down call centre interactions (industry average of £5 per call)
- Generate valuable data to help manage your business
- And make your tenants happier with 24/7 interaction