How to2020-12-23T16:06:13+00:00

How to

Feedback & Suggestions

EMPIENT is your app, “The Tenants App”, so we would love to hear any feedback, ideas or suggestions on how we can improve it. And if you would like us to respond to you directly, don’t forget to include some contact details (but that’s optional).

We do appreciate the occasional compliment (the EMPIENT team will be delighted), but we have thick skins, so don’t hold back – let us know what you think.

    How-To Videos

    Here are some short videos on how to get started and use the EMPIENT app. If you think of any areas we haven’t covered, or any features you would like us to add, please let us know through the Feedback and Suggestions area.

    FAQs

    About EMPIENT

    Are there any tutorials to help me use the app?2020-12-18T11:53:02+00:00

    Yes. If you click on your initials on the app you will be taken to the ‘my account page’. From there scroll down and click on technical support. This will take you to a webpage that has links to ‘How-To’ Videos which will give you a step-by-step guide on the features of the app.

    Do I need to have technical knowledge to use the app?2022-02-24T16:10:11+00:00

    No, we have made OptusHomes with every person in mind. We have made the app easy to navigate and created help videos to give a step-by-step guide to the features on the app.

    How will I know if my repair report has been sent?2020-12-18T11:52:23+00:00

    You will receive an automated response letting you know your Landlord has received your report. Once they reply, you will get notification from the app.

    What are Community messages?2020-12-18T11:57:11+00:00

    A community is a group of properties set up by your landlord and saved as one Community. When you receive a Community message this will have been sent to all tenants in your community by your landlord.

    What happens if I move to another property with a different Landlord that uses Empient.2020-12-18T11:54:50+00:00

    Your new Landlord will send you a link for you to create a new account for the app.

    What is OptusHomes’s relationship with my landlord?2022-02-24T16:11:34+00:00

    Many landlords see real benefits for themselves and their tenants by signing-up for OptusHomes. You can only use the OptusHomes app if your landlord has already signed-up as an OptusHomes client. So OptusHomes is a recommendation from your landlord.

    When reporting Antisocial behaviour is it possible to attach evidence to the report.2020-12-18T11:56:11+00:00

    Yes. We allow for three pictures or videos to be attached for any report and there is also a description for you to provide more details of the Issue.

    Who or what is OptusHomes?2022-02-24T16:12:16+00:00

    OptusHomes is a mobile app designed specifically for social housing tenants. It’s designed to give tenants real 24/7 convenience when communicating with the landlord, but also to help put tenants at the centre of what landlords do on a daily basis. It empowers tenants and gives landlords a simple and modern way of communicating with their tenants and tenant groups.

    Why do I get surveys in the app2022-02-24T16:12:44+00:00

    The surveys are from your landlord. OptusHomes allows landlords to create surveys in order to get feedback from their tenants. You will automatically get a survey after any repair job is completed, but you may also get surveys on other topics too. It’s a great way to let your landlord know how you really feel about certain subjects.

    My Personal Details

    Is my data safe with OptusHomes2022-02-24T16:13:28+00:00

    Yes. All of your communications via OptusHomes, go to your landlord. OptusHomes is a service for landlords and tenants – OptusHomes does not own any of your personal data. The entire process is compliant with GDPR regulations and best practice data privacy policy processes.

    How Do I

    How do I change my email address or mobile number in the app?2020-10-26T10:14:06+00:00

    It’s important that your landlord has the latest and correct contact details for you. So if you need to change your email or mobile number in the app, please contact your landlord and they will update your details on the app and any other systems they use, all in one go.

    How do I report an issue with the app?2020-12-18T12:03:26+00:00

    Yes. If you click on your initials on the app you will be taken to the ‘my account page’. From there scroll down and click on ‘Report an issue’. This will take you to a webpage that has a form for you to fill in your issue with more detail. This is then sent to our agents on zoho desk who will respond to your issue.

    Can I

    Can I ask my Landlord questions that don’t require a meeting for?2020-12-18T11:54:20+00:00

    Yes. In the CHAT/MEET section of the app there is an option for a Q&A where you can send a quick question and receive an answer from your Landlord.

    Can I express the urgency of the repair needed?2020-12-18T11:53:56+00:00

    Yes. There is an option in the app to report an Emergency Repair, this will be given higher priority when the Landlord sees the repair needed.

    Can I organise a meeting with my Landlord?2020-12-18T11:53:26+00:00

    Yes. If you select CHAT/MEET on the app, you will be able to request a meeting in person or over the phone. You can choose your preferred date and time of day. You will also be able to provide details about what you wish to discuss.

    Can I pay my rent through the app2020-12-18T12:04:13+00:00

    Not yet – but that feature is coming soon. When we launch it we will ask you to update the app.

    Can I see a Privacy Policy or user licensing agreement2020-12-18T12:04:29+00:00

    Of course. In the app, select My Account at the top right of the home screen (it should show your initials). There you can find access to both the Privacy Policy and the End User Licensing Agreement (EULA).

    Can I see all the previous reports / messages I have sent?2020-12-18T11:56:44+00:00

    By clicking on ‘Access All My Messages’ on the app you will be able to see all messages sent to and from your landlord.

    Can I send a repair request for an issue that is outside the property?2020-12-18T11:55:43+00:00

    Yes. We have made it easy for you to select any issues inside or outside your property.

    Can I send feedback to the App Developers?2022-02-24T16:15:07+00:00

    Of course. We value any feedback we receive, in order to make OptusHomes the best it can be. If you go to the ‘my account’ page by pressing your initials in the top right corner of the app. If you select ‘feedback & suggestions’, you will be sent to a webpage containing a form that can be filled with your feedback.

    Go to Top