How To2022-02-24T16:08:47+00:00

How to

Feedback & Suggestions

OptusHomes is your app, “The Tenants App”, so we would love to hear any feedback, ideas or suggestions on how we can improve it. And if you would like us to respond to you directly, don’t forget to include some contact details (but that’s optional).

We do appreciate the occasional compliment (the OptusHomes team will be delighted), but we have thick skins, so don’t hold back – let us know what you think.

    How-To Videos

    Here are some short videos on how to get started and use the OptusHomes app. If you think of any areas we haven’t covered, or any features you would like us to add, please let us know through the Feedback and Suggestions area.


    About OptusHomes

    Are there any tutorials to help me use the app?2020-12-18T11:53:02+00:00

    Yes. If you click on your initials on the app you will be taken to the ‘my account page’. From there scroll down and click on technical support. This will take you to a webpage that has links to ‘How-To’ Videos which will give you a step-by-step guide on the features of the app.

    Do I need to have technical knowledge to use the app?2022-02-24T16:10:11+00:00

    No, we have made OptusHomes with every person in mind. We have made the app easy to navigate and created help videos to give a step-by-step guide to the features on the app.

    How will I know if my repair report has been sent?2020-12-18T11:52:23+00:00

    You will receive an automated response letting you know your Landlord has received your report. Once they reply, you will get notification from the app.

    What are Community messages?2020-12-18T11:57:11+00:00

    A community is a group of properties set up by your landlord and saved as one Community. When you receive a Community message this will have been sent to all tenants in your community by your landlord.

    What happens if I move to another property with a different Landlord that uses Empient.2020-12-18T11:54:50+00:00

    Your new Landlord will send you a link for you to create a new account for the app.

    What is OptusHomes’s relationship with my landlord?2022-02-24T16:11:34+00:00

    Many landlords see real benefits for themselves and their tenants by signing-up for OptusHomes. You can only use the OptusHomes app if your landlord has already signed-up as an OptusHomes client. So OptusHomes is a recommendation from your landlord.

    When reporting Antisocial behaviour is it possible to attach evidence to the report.2020-12-18T11:56:11+00:00

    Yes. We allow for three pictures or videos to be attached for any report and there is also a description for you to provide more details of the Issue.

    Who or what is OptusHomes?2022-02-24T16:12:16+00:00

    OptusHomes is a mobile app designed specifically for social housing tenants. It’s designed to give tenants real 24/7 convenience when communicating with the landlord, but also to help put tenants at the centre of what landlords do on a daily basis. It empowers tenants and gives landlords a simple and modern way of communicating with their tenants and tenant groups.

    Why do I get surveys in the app2022-02-24T16:12:44+00:00

    The surveys are from your landlord. OptusHomes allows landlords to create surveys in order to get feedback from their tenants. You will automatically get a survey after any repair job is completed, but you may also get surveys on other topics too. It’s a great way to let your landlord know how you really feel about certain subjects.

    My Personal Details

    Is my data safe with OptusHomes2022-02-24T16:13:28+00:00

    Yes. All of your communications via OptusHomes, go to your landlord. OptusHomes is a service for landlords and tenants – OptusHomes does not own any of your personal data. The entire process is compliant with GDPR regulations and best practice data privacy policy processes.